Milk & Pail Wholesale Terms
Thank you for interest in Milk & Pail. Please review the following wholesale terms before placing your order. A valid resale or tax exemption certificate must be provided at application before your first wholesale order.
Minimum Order
- A minimum order of $100 is required for all wholesale purchases.
Payment
- Payment is required in full before orders are processed and shipped.
Order Processing
- Most wholesale orders are shipped within 8–10 business days.
- Larger orders or seasonal demand may require additional processing time.
Shipping
- Orders of $300 or more qualify for free standard shipping.
- Orders under $300 will be charged the applicable shipping rate via UPS or USPS.
- Once an order has been shipped, Milk & Pail is not responsible for shipping delays caused by the carrier.
Refused or Undeliverable Shipments
- Please verify your shipping address before placing your order.
- Orders returned due to an incorrect shipping address, refusal of delivery, or failure to accept delivery may be subject to additional shipping charges.
Cancellations
- We do not accept cancellations once an order has been placed.
Returns & Exchanges
- Due to the personal nature of our products, we do not accept returns or exchanges. All sales are final.
Damaged or Incorrect Orders
- Please inspect your order upon delivery and email info@milkandpail.com with any problems.
- Any damaged, defective, or incorrect items must be reported within 5 business days of delivery.
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Email your order number, a description of the issue, and clear photos of:
- The damaged or incorrect product(s)
- The shipping box and packaging
- Claims submitted after 5 business days may not be eligible for replacement or credit.
Pricing
- Milk & Pail reserves the right to change wholesale pricing without prior notice.
- Prices in effect at the time an order is placed will be honored for that order.
Product Variations
- Our products are handcrafted in small batches. Slight variations in color, design, and appearance are normal and are not considered defects.
Testers
- Full-size lotion and sugar scrub testers are available for purchase at wholesale pricing. Testers are identified with a "Tester" sticker and are intended for in-store display and customer sampling, not for resell.
Product Resale
- Milk & Pail products may not be sold through auction sites or third-party online marketplaces, including eBay, Amazon, or Etsy.
- Products may only be sold by the business whose tax exemption certificate is on file with Milk & Pail and may not be transferred or resold to another business without prior written approval.
Territory & Exclusivity
- Milk & Pail does not offer territory, ZIP code, or market exclusivity. We reserve the right to sell our products to multiple approved retailers within the same geographic area.
Policy Updates
- Milk & Pail reserves the right to update these wholesale terms at any time. The terms in effect at the time an order is placed will apply to that order.